Topaz Simplify 3, Clean 3, and DeJPEG 4 are now available! Simplify 3 creates stunning art from photos, Clean 3 provides artistic detail and edge effects, and DeJPEG makes your compressed photos look great.

The new versions of each Photoshop plug-in feature speed, performance, and stability boosts. They also have redesigned user interfaces to match that of Detail 2 and Adjust 4. If you own Simplify 2, Clean 2, or DeJPEG 3, upgrade for free by simply re-downloading and re-installing the software from the Downloads page

For more information about how to upgradie, please visit:

This continues our rolling upgrade of all our plug-ins. With these upgrades, the only product in the bundle left to be upgraded is Topaz DeNoise, which will happen soon.

Let us know if you have any questions about the upgrades!

Our main priority at Topaz Labs is to provide you with the best experience possible when you try our plug-ins or interact with us in any way. This is a very ambitious goal, and it’s not one we take lightly! To reach this goal, we are constantly improving the systems and our processes that make an excellent customer experience possible. That’s why we recently switched our support system to be completely forum-based.

Customer support is one extremely important part of this equation. All of us believe that great software is absolutely nothing without great support backing it up, which is why we take customer support very seriously. An exclusive support forum offers many large advantages over simple email-based support. Here are some of the reasons that prompted us to switch:

  • Deliverability! This is a huge one, as email is notoriously unreliable. We kept hearing from customers who had not received our response because our email was caught in their spam filter. OR their email was caught in our spam filter. OR their ISP decided not to let our domain name through. OR… you get the point. This situation made us very sad 馃檨 , so we began to look for an alternative. Turns out that the great thing about a forum is, when you post a forum message, it always appears where it should, 100% of the time! Nice. Forum 1, email 0.
  • Accountability. The very nature of a forum makes us highly accountable for the quality of our support. If we say we have good support and we only do email, you have to actually have a problem with our software before you discover it for yourself. With a forum, though, everyone can see exactly how fast we respond, how nice we are, and how effective our responses are at getting your problem solved. This is by design: transparency helps everyone. (By the way, this is also partly why you don’t see too many smaller companies doing forum support.)

We think that the quality and spirit of our support matters more than the medium we use, but a good system always helps. Forum-based support helps you get your answers in a more timely and more reliable way, and we’re glad to be able to help you better using the new system.

For all of our support resources including our heavily updated Knowledge Base, frequently asked questions, and support contact information, visit our support center here:

http://www.topazlabs.com/support

(Or contact us on Twitter and Facebook.)

Please let me know what you think about the new system, any questions you might have, or any thoughts you have about forum vs. email support. We would really love to know what you think about this in order to further improve our system in the future!

So Photoshop World 2010 in Orlando was a blast. It was great meeting all of our customers and supporters and talk to you about how you’re using our software. It’s one thing to exchange emails, but it is a really rewarding experience when you come up to our booth so we can chat in person about how our software makes your photography life easier. I’m not sure who it was exactly, but I think someone even brought up some large prints processed using Topaz software that were absolutely fantastic. If you visited our booth, thanks so much and it was a pleasure talking to you!

As usual, our presenter Greg Rostami did an excellent job with a series of exciting software demos. Although you can’t see the screen behind him, his enthusiasm really shines through in this clip Ashley took of his demo near the end of the show:


(taken with iPhone camera)

I (Eric) managed to find the time to slip away from the booth for a little bit to attend some classes. Imagine my happy surprise when, during his Down and Dirty Tricks class, Scott Kelby gave a hefty mention of our Topaz Adjust plug-in! I talked to him for a little bit after the class. He seems like a really energetic and down-to-earth guy, and we’re honored that he likes our software.

Photographer and prolific author Rick Sammon stopped by our booth to say hi. (He’s written over thirty books on photography… when does he find time to sleep?) Although we’ve done plenty of stuff with Rick in the past, I’ve never met him in person before until Photoshop World. He’s a great guy – very energetic and extremely passionate in what he does. We did a nice podcast interview and afterwards I watched his excellent HDR class, in which I was again happy to see his prominent recommendation of Topaz Adjust. Thanks Rick! By the way, if you want some great photo tips, check out his new website and his cool iPhone app called “Rick Sammon’s 24/7 Photo Buffet”, or buy any of his four thousand books on Amazon.

I also briefly met some of the folks over at OnOne and Nik. Although technically they’re competitors or whatever, they’re certainly nice people who make good software and it was a pleasure to talk to them face to face.

We will be exhibiting again at the next Photoshop World in September in Las Vegas. If you’re in the area, I hope to meet you there!

Ashley and I (Eric) will be making it down to Photoshop World in Orlando, Florida this week for Photoshop World. If you’ll be there, come drop by to chat! It’ll be nice to be able to talk face to face with you. You’ll be able to catch a glimpse of Greg’s great Topaz demo, too, which in itself is a sight to behold.

Visit us at booth #311. Our booth is right behind Nik Software in the section between Epson and Adobe.

If you’re in the Orlando area but haven’t signed on to Photoshop World, you can use this free expo pass that the NAPP people gave us.

Looking forward to seeing you there!

This post was originally posted on March 22, 2010

If you want to use Topaz Photoshop plug-ins in Aperture or Lightroom instead of just Photoshop, you probably know that we offer a free product called Topaz Fusion that makes this possible. (And if you didn’t, you do now!)

Today we released a new version of Fusion Express in closed beta. This version will work for both Mac and Windows for Adjust 4 and Detail 2 in Lightroom 2 on Windows/Mac and Aperture 2 + 3 on Mac. It will also work in 64-bit Aperture 3 for Mac if you set it as an external editor.

We’d love for you to participate in the beta and give us feedback on how well it works for you. To participate in the beta, first sign up as a beta tester here:
Become a Topaz beta tester

Then, after you are accepted, visit the Fusion Express beta section:
Fusion Express Beta Testing

Note: Currently Adjust 4 and Detail 2 are the only two products that will work in this new version of Fusion Express. As we update all our other software to the new interface, they will also gain compatibility. Mac users can currently use the older version of Fusion Express to run the other plug-ins.

Let me know if you have any questions!

This post was originally posted on聽March 19, 2010